FAQ's

Whether you're a local authority or a taxi driver looking for answers, we have the most commonly asked questions within the taxi licensing industry.

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Have you received my ID Documents?
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What documents can I send?
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Does my name need to be spelt the same on the documents?
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Can I complete the application on a mobile device?
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I’ve received my DBS, what now?
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I have more than one first name, what do I do?
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I’ve just completed my DVLA check, when will I receive the certificate?
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I’ve not had an email from Licence Check, what do I do?
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How do I track my application?
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I’ve sent my documents but not received my E-reference number, what next?
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How can I speed up my DBS?
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I can’t remember my 5-year address history, what do I do?
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How to log in to fill in DBS form?
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I’ve not received my Trust2Ride certificate, what do I do?
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I failed my e-Knowledge test, where did I go wrong?
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I received an email saying my check is on its way, where is it?
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Can I receive a digital copy of the certificate?